SMS Communication Policy

Last updated: 8 June 2026.

How SMS consent is collected

HelgoIQ only sends SMS messages to people who provide a phone number and opt in through a clear consent checkbox, booking flow, account workflow, or written request.

Types of messages

Messages may include enquiry follow-up, walkthrough scheduling, account support, operational updates, booking-related information, or service-related notifications.

Opt-out

You can opt out of SMS messages at any time by replying STOP. For help, reply HELP or contact hello@helgoiq.com.

Fees and frequency

Message frequency varies based on your enquiry or account activity. Message and data rates may apply.

Carriers are not liable for delayed or undelivered messages.

Data sharing

Mobile opt-in data and consent are not sold, rented, or shared with third parties for their marketing or promotional purposes.